PAYMENT POLICIES:

Initial Deposit: Once the reservation is confirmed via web page or email, 30% of the total value of the excursion must be paid within 24 hours after the confirmation of the spaces, the same that constitutes a guarantee of blocking the reservation.  This deposit will not be refundable in case of cancellation.

Additional deposit: An additional deposit of 30% of the total invoice is required 60 days prior to the departure date.

Total Payment: The remaining balance of 40% is due 30 days prior to the departure date, along with names, passport numbers, nationality, allergies or illnesses, and dietary restrictions.

Note: If the reservation is made within 45 days prior to the tour, the full amount of the tour must be deposited up to 24 hours after the reservation is confirmed.

IMPORTANT:

GALAPAGOS XCURSION will not be responsible for refund in the following situations:

• If the passenger arrived late and because of that missed the tour.
• Cancellations on the same day for personal reasons, health reasons or no-shows, passengers in an alcoholic state or under the use of narcotic substances.
• Differences in prices paid by different passengers on board the same tour, including last minute prices.
• In case of any accident of any passenger during the tour and having to return to the Port.
• Itinerary changes, weather conditions, mechanical failures and/or force majeure problems. GALAPAGOS XCURSION will provide passengers with the best option for their safety and enjoyment.

CANCELLATION POLICIES:

Once the full payment of the excursion has been made and if the requested service is canceled, the values will be refunded according to the following detail:

FROM LAST MINUTE SALES (if the passenger purchases the tour the day before the tour and for any reason decides to cancel his trip there will be no refund).

Guarantee Policies:

• In the event that Galapagos Xcursion for reasons of overselling, fails to comply with a confirmed reservation (this means that it has completed the process of booking and payment confirmation), Galapagos Xcursion will grant a refund of all payments made by passengers.
• In case of force majeure beyond the control of Galapagos Xcursion, or for reasons related to natural phenomena, increased rainfall, landslides or others that put at risk any partial, total or one of the excursions offered and scheduled, Galapagos Xcursion will offer an excursion or activity of similar characteristics as a safe travel alternative for its passengers.
• In case that being in any trip organized by Galapagos Xcursion, one or more passengers decide to suspend their trip, Galapagos Xcursion will not reimburse any value of the trip and the passenger will lose the totality of the money, without any claim for reasons of not seeing any particular species of flora or fauna, such as the sighting of a bird, Galapagos Xcursion’s priority is to coordinate the activities in the best way, however it cannot control the nature or any natural phenomenon or the climate of the promoted areas, for this reason it will always try to ensure the safety of the passengers.
• In case Galapagos Xcursion for reasons of not filling the required quota may cancel the trip up to 24 hours before the start of the trip without any penalty, and will return all amounts paid by the customer. Taking into account that for reasons of covering operational costs there must always be a minimum number of participants for each route promoted by Galapagos Xcursion.
• If Galapagos Xcursion is forced to change an activity within its itinerary for security reasons and force majeure and/or caused by natural phenomena, and the client does not accept the new activity will not receive any refund, since the proposed alternative activities are designed for the welfare, safety, and integrity of each of the passengers of Galapagos Xcursion.